RETURN & REFUND POLICY

At Kicap Bentong Sdn Bhd, we want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help with our hassle-free return and refund policy.

1. RETURNS

   • 1.1. Eligibility for Returns:
     

     
     Products are eligible for return within 7 days of receiving your order, provided they are unused, unopened, and in their original packaging.

   • 1.2. Non-Returnable Items:
     

     
     Perishable goods, custom orders, and items marked as “final sale” are not eligible for return.

   • 1.3. Return Process:
     

     
     To initiate a return, please contact our team at sales@kicapbentong.com with your order number and reason for return. We will guide you through the return procedure.
2. REFUNDS

   • 2.1. Refund Approval:
     

     
     Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

   • 2.2. Refund Method:
     

     
     Approved refunds will be processed to your original payment method within 5–10 business days.

   • 2.3. Late or Missing Refunds:
     

     
     If you haven’t received your refund after 10 business days, please check with your bank or contact us at sales@kicapbentong.com.
3. EXCHANGES

   • 3.1. Exchange Eligibility:
     

     
     We only replace items if they are defective or damaged. If you need to exchange your item, contact us within 3 days of receiving the product.

   • 3.2. Exchange Process:
     

     
     Please email us with your order number and details of the issue. We will arrange the next steps accordingly.
4. SHIPPING COSTS

   • 4.1. Return Shipping:
     

     
     Customers are responsible for paying their own shipping costs when returning an item unless the return is due to our error.
5. CONTACT US

   If you have any questions about our Return & Refund Policy, please contact us at:
   Email: sales@kicapbentong.com