Terms & Conditions

INTRODUCTION

Welcome to Kicap Bentong Sdn Bhd. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our website.

1. USE OF THE WEBSITE
   By accessing this website, you agree to use it only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use and enjoyment of this site by any third party.
2. INTELLECTUAL PROPERTY
   All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Kicap Bentong Sdn Bhd or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works from any content on this site without express written permission from us.
3. PRODUCTS AND SERVICES
   We strive to ensure that the information and descriptions of products on our website are accurate and up to date. However, we do not warrant that product descriptions or other content on this site are error-free, complete, or current. If a product offered by Kicap Bentong Sdn Bhd is not as described, your sole remedy is to return it in unused condition.
4. ORDERS AND PAYMENTS
   All orders placed through our website are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including availability, errors in product information, or issues identified by our fraud detection systems. Payment for products must be made using the methods provided on our website.
5. SHIPPING AND DELIVERY
   We aim to process and ship orders promptly. However, we are not responsible for delays caused by factors beyond our control, including customs clearance, natural disasters, or carrier delays. Shipping and delivery dates are estimates and not guaranteed.
6. RETURNS AND REFUNDS
   If you are not satisfied with your purchase, you may return it within 14 days of receipt for a refund or exchange, subject to our return policy. Items must be returned in their original condition and packaging. Please contact our customer service for return instructions.
7. LIMITATION OF LIABILITY
   To the fullest extent permitted by law, Kicap Bentong Sdn Bhd shall not be liable for any damages, including but not limited to direct, indirect, incidental, punitive, and consequential damages, arising from the use of or inability to use this website or the products purchased from it.
8. INDEMNIFICATION
   You agree to indemnify, defend, and hold harmless Kicap Bentong Sdn Bhd, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including legal fees, arising from your use of this website or violation of these terms and conditions.
9. CHANGES TO TERMS & CONDITIONS
   We reserve the right to modify these terms and conditions at any time without prior notice. Your continued use of this website after any changes constitutes your acceptance of the new terms and conditions. It is your responsibility to review these terms periodically for updates.
10. GOVERNING LAW
    These terms and conditions are governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles. Any disputes arising from these terms and conditions shall be resolved in the courts of Malaysia.